Shipping & Returns

General Shipping Information
We know you want your Weber barbecue in tip-top shape and outfitted with the latest Weber features. That's why we treat every order with special attention and make sure we process it as quickly as possible.

If you have a question about our shipping policy or need help placing your order, please call Weber Customer Service at 1300 301 290 (Monday – Friday 8.30am-5pm ACST).

Standard Orders
Processing/Shipping: Orders will ship within 3-5 business days from the time your order is received at the warehouse. Large items cannot be shipped to PO Boxes.

Courier Delivery (for small Accessories & Barbecues)

Cost: Shipping costs may vary based on the products and area of delivery. Shipping costs will appear on the Shopping Cart page, so you can see the costs before any payment is made.

Scheduled Delivery Service (Large Barbecues)

Applies to most Genesis, Summit, and Spirit Gas Barbecues, as well as Performer Series, Q 3000 series, SmokeFire, Summit Charcoal and Traveller Barbecues.

If your order contains accessories, replacement parts, or other non-grill products these items will ship from a different warehouse and be delivered via Courier.

Upon receiving your email confirmation with order number:

For Metro Areas:

Our warehouse will contact you within 3-5 business days to arrange a suitable delivery time for delivery. You will receive a courtesy text message from the driver 30 minutes prior to delivery.

For Regional Areas:

Deliveries may take up to 30 days from the order being received at the warehouse.

Metro & Regional Deliveries may be scheduled or delivered between Monday-Friday 8AM and 5PM local time.

Delivery Information and Pricing
Shipping costs will appear on the Shopping Cart page, so you can see the costs before any payment is made. If shipping to a commercial address, please ensure the business name is included in the order details.

Multiple Items
If your order contains accessories, replacement parts, or other non-grill products these items will likely ship from a different warehouse and be delivered via Courier

Orders with multiple items may be shipped in separate packages to speed delivery. You will not be charged for additional shipping, and you will receive a courier tracking link for any orders which are not being directly delivered to your door by our warehouse. If your order arrives damaged or incomplete, please contact us at 1300 301 290 to help.

NOTE:

The total amount of time for order processing, shipping and delivery is dependent upon the following:

• The availability of the product(s) you are ordering
• The day and time your order was received
• A successful payment authorization
• The distance between the delivery address from the warehouse closest to your area
• The carrier(s) delivering the order(s)

Additional Notes

No weekend delivery
Not available for selected regional or island post codes

Order Tracking

Any orders shipped via Standard Delivery will be supplied with a courier tracking number to the email supplied on the order once it has been shipped from the warehouse.

Alternatively, you can login to your Weber-ID account on weber.com/au, where you can check the status of your order, track the delivery and lookup your order history.

Can you deliver if I provide Authority to Leave (ATL)?

We highly recommend a signature required delivery as Weber Stephen Products Australia cannot be held liable for any parcels which go missing when the "Authority to leave" has been requested.

When "Authority to leave" is requested, the parcel will be left at the front door of the property or a safe location around the property. No signature will be required for delivery to take place.

Please be aware that on some occasions, if the delivery driver does not feel there is a safe location to leave the parcel unattended, they may leave a collection card and drop this at the most local depot for collection - this is completely up to the discretion of the driver.

Cancellation of an Order

You can cancel an order for a full refund any time before your product has been shipped. If you wish to cancel an order, you can contact us by phone 1300 301 290 or by email here.

Once the order has been confirmed as not shipped a refund will be issued within 5 working days in the same way they were originally paid.

If an order has already been shipped from the warehouse, we will do our best to have it returned to sender, but we cannot always guarantee this will happen before the item is delivered. Please refer to our Returns Policy for more information on change of mind returns.