Return Policy

Items purchased on weber.com or through Weber Customer Service that are unused and in their original packaging may be returned within 30 days of purchase if the product is not suitable for use unless noted in our Return Policy Exceptions.

Goods will not be accepted back without a return authorisation number.

Your rights under this change-of-mind policy are in addition to any rights you have under consumer laws. Postage must be paid by the returnee and will not be refunded from the original order.

We will notify you via email when we have received your returning item(s). Upon receipt and inspection of the item(s) by Weber. Refunds will be issued for the purchase price of the item(s). Shipping charges for delivery and returns are not refundable. Refunds will be issued in the same way they were originally paid and can take up to 5 working days to process.

Please contact Weber Customer Service at here to assist with your return.

Gift Card Returns:

Orders paid via Gift Card, will be re-issued with a new Gift Card for the purchase price of the item(s). Shipping charges for delivery and returns are not refundable.

PayPal Returns:

If you paid for your order by PayPal and return items, your money will be refunded back into your PayPal account and refunded to you as per their terms and conditions.

Return Policy Exceptions

Damaged, Defective or Missing Items

We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, contact Weber Customer Service here.

Incorrect Order upon Arrival

If your order is incomplete or incorrect, please contact us here.